Mobile / App
bk76 collects only the information needed to run your account, process payments through bKash or Upay, and keep your session secure across devices. This policy sets out what we collect, why we collect it, and what choices you have — access and availability depend on your local law and eligible regions.
When you open an account with bk76, we collect the registration details you provide — your name, contact information and preferred payment method. If you fund your account through bKash or Upay, we record transaction references tied to your account wallet; we do not store your full mobile banking credentials. We also collect device and session data — browser type, IP address and pages visited — to keep your account accessible across the phone and desktop you switch between. This data helps us detect irregular login patterns and maintain session continuity. We retain account records for as long as your account remains active and for the period required by applicable rules in supported regions. After that, records are deleted or anonymised. Cookies and similar tracking tools are used for session management and to show you content relevant to your account activity, not for cross-site advertising profiles. You may adjust cookie preferences through your browser settings. Any use of your data is subject to the legal framework that applies in your jurisdiction — we do not represent that this service is available in every region, and eligibility depends on your local law.
This policy applies to all activity on bk76 — from the moment you start your account registration through to any support request you raise. It covers your stored account details, payment records linked to bKash or Upay, game session logs and any messages you send to our support team. It does not extend to third-party services you access from external links, or to the payment processor environments you enter when completing a bKash or Upay transaction outside our interface. Those services operate under their own policies.
Your login credentials, session history and registered contact details fall within this policy. We control how that data is stored and who can view it inside bk76.
Transaction references for bKash and Upay deposits are held in your account record. The mobile banking environment itself is governed by the relevant payment provider's own policy.
Pages you visit, games you open and time-on-session data are collected by bk76 for security and account continuity. This data is not sold to advertising networks.
External links, embedded third-party tools and off-site payment flows are outside the scope of this policy. Check each provider's own published policy for those services.
You have real, practical options when it comes to the data bk76 holds about you. You can request a summary of the information stored in your account at any time by contacting our support team through the published contact route in your account area. If any detail — such as your registered contact number or linked payment method — is incorrect, you can ask us to correct it; we will confirm the change once it is processed. If you want to close your account, we will delete your active profile data and retain only what applicable rules in your region require us to keep. For questions about a specific data point, such as a bKash transaction reference that appears in your record, raise it through the support channel and our team will locate and explain it. Every request is handled through the same contact route — no separate form or third-party portal is required.
Contact support to request a summary of what bk76 holds on your account. We will respond through the same channel you used to ask.
If your registered contact or payment detail is wrong, raise a correction request via support. We confirm changes once processed on our side.
Request account closure through support. Active profile data is deleted; only records required under applicable local rules are retained after closure.
For questions about a payment reference or session log in your record, message support with the detail in question and we will trace and explain it.
If you have a question about how your data is handled, want to make a request under this policy, or need to flag something in your account record, the routes below are the ones published on bk76. Use the channel that works for you — all routes connect to the same support team.
Open the chat widget from any page on bk76 to reach the support team directly. Use this for account data questions or correction requests.
Send your privacy or data request to the support email address shown in your signed-in account area. Include your registered contact detail for faster matching.
The Help section inside your account lists published routes and common policy questions. Check there first for standard data and account queries.
applies access controls to account records so only the processes that need your data can reach it. Payment references from bKash or Upay deposits are stored against your account ID, not alongside your mobile banking password or PIN. Sessions are tracked per device so that if you switch from mobile to desktop, your account status travels with you without requiring duplicate verification. We keep data only as long as your account is active or as local rules in your eligible region require.
We use session cookies to keep you logged in and functional cookies to remember your language and account preferences. You can manage or block cookies in your browser settings at any time.
bKash and Upay transaction references are stored in your account log. Full wallet credentials are never held by bk76 — those remain inside the payment provider's own environment.
Active account data is kept while your account is open. On closure, active profile data is removed; only records required under the applicable rules for your region are retained beyond that point.
To request a change to how your data is handled, or to ask about a retention decision, contact support through live chat or the email route shown in your account area.
These are the questions that come up most often when account holders want to understand how their data is handled on bk76. If your question is not here, reach us through the support route in your account.
We collect the registration details you enter — name, contact number and preferred payment method. Device and session data such as browser type and IP address are also recorded to keep your account accessible and to detect irregular activity.
No. We record the transaction reference linked to your account wallet, not your mobile banking PIN or password. Those credentials stay inside the bKash or Upay environment and are never held by bk76.
Yes. Contact the support team through live chat or the email address shown in your account area and request a data summary. We will respond through the same channel with the information held against your registered account.
Raise a correction request through live chat or support email. Include the specific detail that needs changing — for example, a contact number or a linked payment method. We will confirm the update once it is processed on our side.
Active profile data is deleted on account closure. Records that applicable rules in your eligible region require us to retain are kept for the period those rules specify, then deleted or anonymised. Eligibility and retention rules depend on your local law.
No. Once you leave bk76 through an external link — including entering a bKash or Upay payment flow hosted outside our interface — that service operates under its own policy. Check each provider's published policy for those environments.